Personal Data Protection Law (GDPR)

1. Data Controller

2. Personal Data We Collect

We collect the following personal data:

• Identity information (name, surname)
• Contact information (phone number, email address)
• Reservation details (check-in/check-out dates, room preferences)
• Communication preferences

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

• Processing and confirming your reservations
• Communicating about your stay
• Fulfilling legal obligations
• Improving our services
• Marketing communications (with your consent)

4. Legal Basis for Processing

Your personal data is processed based on:

• Your explicit consent
• Necessity for contract performance
• Compliance with legal obligations
• Legitimate interests

5. Your Rights

Under KVKK/GDPR, you have the right to:

• Know whether we process your personal data
• Request access to your personal data
• Request correction of incomplete or inaccurate data
• Request deletion of your data
• Object to data processing
• Request data portability
• Withdraw consent at any time

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Typically, reservation data is kept for 5 years in accordance with Turkish commercial law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

8. Data Sharing

We do not sell your personal data to third parties. We may share your data with service providers who assist us in operating our business, always under strict confidentiality agreements. We may also share data when required by law.

9. How to Exercise Your Rights

To exercise your rights under KVKK/GDPR, you can contact us via:

We will respond to your request within 30 days as required by law.

10. Updates to This Policy

We may update this KVKK/GDPR policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.